JumpAI Platform and Service Terms

2. Parties and Customer status

The service provider is CHENXI ENERGY TECHNOLOGY (HONG KONG) LIMITED, company number 76823913, operating under the JumpAI brand. Contact: support@jumpai.cc.

The Customer may be a legal entity, an individual entrepreneur, or a legally competent individual who is at least 18 years old. Mandatory consumer rights, where applicable, remain in force and override any term that cannot lawfully restrict them.

3. Service and service balance

The Provider supplies managed access to proprietary and third-party AI models through the web interface, API, routing, projects, cost controls, and permitted file workflows.

The JumpAI service balance and usage units are internal accounting mechanisms for prepaid services. They are not crypto-assets, securities, electronic money, deposits, or transferable rights to upstream provider credentials.

4. Account and acceptable use

• The Customer provides accurate information and protects its email, password, sessions, and JumpAI API keys.
• Illegal content, infringement, malicious activity, and circumvention of limits or security controls are prohibited.
• The Customer does not receive and may not resell an upstream provider account, API key, or direct provider access.
• JumpAI may suspend access for a security threat, insufficient balance, a binding legal or provider requirement, or a material breach.

5. Pricing, payments, and Russian invoices

Prices, billing units, available funding amounts, and discounts are shown before purchase. Changes do not apply retroactively to usage already charged. Material changes are published in advance or require renewed acceptance.

For Russian bank transfers, JumpAI creates a separate personalized PDF invoice and a separate personalized PDF agreement. Both are stored in the protected dashboard. The service balance is credited only after funds are received and the payment is confirmed.

VAT is not charged by the Provider. This statement does not assert that no tax regime applies and does not remove any possible Customer obligation as a taxpayer or tax agent. The Customer determines its obligations based on its status and applicable law. A payment invoice is not a fiscal receipt or VAT invoice.

6. Third-party AI models

Providers, models, regions, limits, and availability may change. JumpAI retains upstream credentials and sells a managed service rather than raw provider access. Applicable provider acceptable-use rules bind the Customer to the extent required for lawful service delivery.

AI output may be inaccurate, incomplete, or non-unique. The Customer reviews it before use and does not rely on it as the sole basis for high-risk medical, legal, financial, employment, or similar decisions.

7. Data, files, and intellectual property

The Customer retains rights in its prompts and files and grants the Provider a limited right to process them to deliver, secure, and improve the ordered service within the Customer settings and applicable law. The Customer confirms that it has the necessary rights to uploaded materials.

Files may be stored and indexed for use in chats. Access is limited to the account owner and authorized administrators as necessary. Rights in the JumpAI platform, code, interfaces, and documentation remain with JumpAI and its licensors. Protectability or exclusivity of AI output is not guaranteed.

8. Availability and service changes

JumpAI takes reasonable availability and security measures. Unless a separate SLA is signed, a published availability figure is an operational target without automatic service credits. Planned maintenance, force majeure, and provider outages are excluded.

If a specific model is discontinued, JumpAI may offer a reasonably comparable model or stop further charges for the unavailable function.

9. Refunds, suspension, and termination

The Customer may request account closure and review of a refund for the unused monetary balance. Delivered services and documented non-refundable costs may be deducted only where permitted by law. Mandatory consumer rights remain available to individuals. The balance is not automatically forfeited merely because access ends.

For a remediable breach, JumpAI gives a reasonable cure opportunity except in cases of fraud, security threats, sanctions, or another mandatory prohibition. Refunds are processed after reviewing the funding source, usage, disputes, and compliance requirements.

10. Liability

For a business Customer, the Provider's aggregate contractual liability is limited to the greater of fees paid in the six months before the event or USD 1,000. The cap does not apply to fraud, willful misconduct, misuse of confidential data, or cases where limitation is prohibited by law. Indirect loss and lost profits are excluded to the extent permitted.

For an individual Customer, limitations apply only to the extent they do not reduce mandatory consumer rights.

11. Law, disputes, and languages

Before formal proceedings, the parties use a written claim process with a 30-calendar-day response period. For a business Customer, Hong Kong law applies and disputes are referred to one HKIAC arbitrator seated in Hong Kong, in English, with remote proceedings available by agreement.

For an individual Customer, this clause does not remove mandatory consumer protection or access to a court required by applicable consumer law.

For Russian invoices and personalized Russian agreements, the Russian version prevails if there is a discrepancy. For other relationships, the English version prevails. Mandatory law overrides the language clause.

12. Term, notices, and records

The agreement runs from acceptance until the account is closed and all balances are settled. Notices go to the Customer's verified email and support@jumpai.cc. Each invoice and agreement preserves the accepted revision, party data, and acceptance record.

Related documents include pricing, the privacy policy, acceptable-use rules, and the personalized agreement generated in the dashboard.